Yorkville Naturopathic Clinic

Clinic Policies

Medical Emergencies:

Patients with serious medical emergencies should go to the nearest Emergency Department or call 911.  Our Clinic is not equipped to handle any medical emergencies.

Documentation Requirements:

On your first visit to Yorkville Naturopathic Clinic – or your first visit for a new service – it is required that you fill out an intake form.

No-Show Policy and Lateness Policy:

In order to provide efficient services to all patients, Yorkville Naturopathic Clinic strictly enforces a fee for any no-show or late patients.  This ensures that we can provide quality, timely services to all patients as efficiently as possible.  If it is your first time utilizing a service, please arrive early to fill out any necessary forms.

We require 24 hour notice for all cancelled or re-scheduled appointments to avoid incurring a no-show fee.  Cancelled or rescheduled appointments must be done during regular business hours with one of our friendly staff.  We are unable to accept such requests via answering service or email.

If you book within the 24hour time frame, the policy is in effect immediately.

All appointments will end at the scheduled time so that we may serve the next patient at their scheduled start time.

Due to the high volume of demand for medical services, Late comers may be required to re-schedule for the same or a later day and appropriate charges for the late or missed appointment may apply.

Visit Length:

The Length of each health service can be found on the individual web page of the service or by asking your practitioner.

Phone Calls or Email:

Communication with administrative staff about your health or investigations is also against provincial privacy regulations and you will be instructed to communicate all medical concerns with your doctor at your appointment.  Our staff will be happy to help with all other concerns.

Laboratory Tests or Investigations:

Most test results will arrive to our office 7 days after being performed. They will arrive directly to the physician who ordered them. Therefore, other physicians may not be immediately aware of a patient’s test results.  Patients are requested to book a follow-up appointment with the same physician who ordered them.  If patients are concerned, curious or still having symptoms while waiting for test results, patients are encouraged to take advantage of our open scheduling system for the next available appointment with the ordering physician.

Administrative and nursing staff do not have access to your file and thus will not be able to confirm if your test results have arrived. Please book an appointment 7 days after the test is performed to review your results.

While we attempt to contact all individuals with abnormal or concerning results; DO NOT ASSUME THAT NO CALL IS GOOD NEWS. All results should be reviewed with the ordering physician 7 days after being performed.

3^rd Party Insured Services and Uninsured Medical Services:

Not all services are insured by OHIP. Chiropractic, physiotherapy, naturopathic medicine, registered massage therapists, dieticians, cosmetic services and custom orthotics are not covered by OHIP. Many are covered by your employer’s health insurance plan or other 3^rd party insurance plans. All charges for uninsured services must be settled at point of service.

Receipts will be provided so that you may submit your claim for reimbursement from your insurance provider.

Not all Medical services are insured by OHIP.  Examples of uninsured services are sick notes, insurance forms, government forms, employment physicals, travel health, tray fees for procedures, etc. Forms take time to fill and thus reduce the doctors ability to provide care to patients. We will always inform patients in advance of such charges and offer several convenient forms of payment. All charges for uninsured services must be settled at point of service.

*Free 15 Minute consults are done subject to availability of appointments and are on first-come first serve basis and are offered once a week only.

For Additional information please contact:

Yorkville Naturopathic Clinic

1235 Bay Street, Suite 400, Toronto

Ontario M5R 3K4

Updated:January 12,2011